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Frequently Asked Questions

Integrative medicine takes a whole-person approach to care, considering not only symptoms and diagnoses but also nutrition, lifestyle, sleep, stress, environment, and overall well-being. It combines evidence-based conventional medicine with appropriate complementary and lifestyle approaches.

At Sol Root Health & Wellness, we take the time to understand your health history, current concerns, and personal goals to develop an individualized plan designed to help you feel and function your best.

Integrative Medicine Direct Primary Care combines the accessibility and relationship-based approach of Direct Primary Care (DPC) with a whole-person, integrative approach to health.

Rather than billing insurance for your primary care visits, members pay a predictable membership fee directly to Sol Root Health & Wellness. This model allows for longer appointments, easier access to your provider, preventive care, acute care, and a deeper look at the factors that may be influencing your health.

The goal is not simply to treat illness when it occurs, but to build an ongoing relationship focused on both your current health needs and your long-term wellness.

They overlap, but they’re not exactly the same.

Integrative medicine combines conventional medical care with evidence-informed lifestyle and complementary approaches while considering the whole person.

Functional medicine often takes a deeper look at potential underlying contributors and the relationships between different systems of the body.

At Sol Root Health & Wellness, we can incorporate principles from both while maintaining an evidence-based medical approach.

There are some similarities! Like concierge medicine, our model emphasizes personalized care, longer appointments, easier access to your provider, and a strong provider-patient relationship but without the luxury-level price tag (or the valet parking).

We use a Direct Primary Care model designed to make relationship-based, integrative primary care accessible at a predictable monthly price.

Our regular clinic hours are:

  • Tuesday: 10:30 AM–3:30 PM

  • Wednesday: 10:30 AM–3:30 PM

  • Thursday: 9:15 AM–3:30 PM

  • Friday: 9:00 AM–1:00 PM

We are closed for routine clinic visits on Saturdays, Sundays, and Mondays. Telemedicine appointments may be available during regular clinic hours when clinically appropriate.

DPC members have enhanced access to their provider for appropriate primary care concerns, including acute illnesses and telehealth visits when clinically appropriate.

Secure messaging is available for communication with your provider during established business hours. Messages are not intended for emergencies or as a 24/7 urgent-care service. If you are experiencing a medical emergency, call 911 or seek emergency medical care.

The Discovery Session is a 60-minute appointment designed to give us time to discuss your health history, current concerns, goals, and what you’re looking for in your healthcare experience. You’ll also have the opportunity to learn more about Sol Root Health & Wellness’s Integrative Direct Primary Care model, ask questions, and determine whether the practice is the right fit.

Discovery Sessions are $100 and must be paid prior to your appointment.

If we mutually decide that Sol Root Health & Wellness is a good fit and you choose to become a member, the full $100 will be applied toward your first month of membership.

If, after meeting, we determine that Sol Root is not the appropriate fit for your healthcare needs, the $100 Discovery Session fee will be refunded.

Because this time is reserved specifically for you, patients who no-show or cancel with less than 24 hours’ notice will forfeit the $100 Discovery Session fee.

The membership is designed for patients who want to take a deeper look at their health.

We begin with a comprehensive assessment of your health history, symptoms, lifestyle, and goals. From there, we determine which laboratory testing may be clinically appropriate. Once your results are available, we’ll meet again for a detailed review and develop an individualized treatment and wellness plan.

Laboratory testing, medications, supplements, imaging, and other outside services are billed separately unless otherwise specified.

Sol Root offers simple, transparent pricing for individuals and families.

Monthly Membership: It is $100/month per person.

There are no copays or additional visit fees for primary care services included in your membership. Any services or costs outside of the membership will be clearly discussed with you in advance.

Yes. There is a One-Time Enrollment Fee: There is a $100 enrollment fee for the first member and $50 for each additional family member. This is a one-time fee when establishing care with us.

Our membership model allows us to provide the majority of your everyday primary care for one simple, predictable monthly price.

Similar to other membership-based services, you’ll know what your routine primary care costs each month without worrying about a copay or deductible every time you need to see your provider. This model also allows us to maintain a smaller patient panel, spend more time with each patient, and provide the personalized, accessible care that is at the heart of practice.

We don’t view your Sol Root membership as “extra” healthcare. It’s an alternative way of receiving your primary care.

Instead of billing your insurance for routine primary care visits, your $100 monthly membership gives you access to the primary care services included in your membership without additional visit copays or deductibles from Sol Root.

Health insurance is still important for services outside of our practice, such as emergency care, hospitalization, specialists, imaging, procedures, prescriptions, and other services not included in your membership.

While you will sign a membership agreement when joining with us, you are not locked into a long-term commitment. Think of it more like a monthly membership (like a gym membership) than a traditional long-term contract.

We hope to build lasting relationships with our patients, but we also understand that circumstances change. Either you or Sol Root Health & Wellness may end the membership with 30 days’ written notice, in accordance with Arizona requirements.

Yes. We understand that circumstances can change. Former members may re-enroll one time after canceling if the provider and patient still feel it is a good fit, subject to current availability.

A $100 re-enrollment fee per member/family is required before membership services can resume.

Re-enrollment is subject to the practice’s current membership availability and policies.

No. We believe healthcare pricing should be straightforward and transparent.

Your primary care membership is $100 per month per person, and the services included in your membership are clearly outlined before you enroll. You won’t be charged an additional visit fee simply because you need to see your Sol Root provider for a covered primary care service.

Some services outside of the membership may have additional costs, such as specific laboratory testing that cannot be completed in-house, medications, supplements, imaging, specialty services, and optional wellness services.

As Sol Root Health & Wellness expands to offer services such as IV hydration and peptide therapy, those services will be priced separately and are not included in the $100 monthly membership. Members will receive discounted pricing on select additional services, and pricing will always be discussed before services are provided.

To keep care consistent and allow us to build meaningful, ongoing relationships with our patients, primary care visits at our practice are provided through our membership model rather than as individual pay-per-visit appointments.

There are a few exceptions. We may periodically offer standalone services, such as school and sports physicals for a flat fee of $50, which do not require a membership.

Certain wellness services offered by Sol Root may also be available to non-members. Call to office find out what services are available.

We are NOT a walk-in clinic. While we strive to offer same-day or next-day appointments for members when available, all visits require a scheduled appointment.

This allows us to reserve the appropriate amount of time for you and provide the personalized, unrushed care that is central to our practice.

Our primary goal is to provide care in the office, where we have access to the equipment, supplies, and resources needed to best care for you.

However, we understand there may be circumstances when a home visit is appropriate. If you believe a house call is necessary, please contact us so we can discuss your situation and determine the most appropriate option for your care.

No. As these services become available, you will not be required to have a primary care membership to participate in eligible IV hydration, weight management, or peptide services.

However, Sol Root Health & Wellness members will receive preferred member pricing on select additional wellness services.

All services are provided based on individual clinical appropriateness and may require a separate evaluation, laboratory testing, or other requirements.

No. Sol Root Health & Wellness is not health insurance, and your membership should not be considered a replacement for health insurance.

Your membership provides access to the primary care services included in your membership. We recommend maintaining health insurance for services outside of Sol Root, including emergency care, hospitalization, specialists, imaging, procedures, and other healthcare expenses not included in your membership.

Sol Root Health & Wellness is a direct-pay practice and does not bill insurance for membership fees or visits.

By operating outside of the traditional insurance model, we are able to spend more time together and make care decisions based on your individual needs rather than insurance requirements.

You may still use your health insurance for outside services such as medications, imaging, specialist care, hospital services, and laboratory testing when applicable.

Yes. Your membership is not health insurance and is not intended to replace it.

Maintaining health insurance is recommended for healthcare expenses outside the scope of your membership, including emergencies, hospitalization, specialist care, procedures, imaging, and other significant medical expenses.

No. We do not participate with or bill Medicaid plans for membership or services provided through our practice.

We do not bill Medicare for services provided through our membership model.

Medicare has specific requirements for practitioners who privately contract with Medicare beneficiaries. Eligible practitioners (including nurse practitioners) generally must formally opt out of Medicare and enter into a compliant private contract with each Medicare beneficiary before providing services that would otherwise be covered by Medicare. Under that arrangement, neither Sol Root Health & Wellness nor the patient submits those privately contracted services to Medicare for reimbursement.

Patients may continue to use their Medicare benefits with other Medicare-participating providers and for eligible outside services. Medicare also has specific rules regarding services ordered by an opted-out practitioner, such as laboratory testing and imaging.

Yes. We are set up to accept HSA and FSA payments through our payment platform.

Because individual plans and eligible expenses can vary, patients should confirm eligibility with their HSA/FSA administrator when needed.

Yes! We understand that life is busy, so Sol Root Health & Wellness offers telemedicine visits when clinically appropriate. Virtual visits can be a convenient option for many follow-up appointments, medication discussions, acute concerns, lab reviews, and other healthcare needs that don’t require an in-person examination.

Your provider will use clinical judgment to determine whether a telemedicine visit is appropriate for your specific concern. There may be times when an in-person evaluation is necessary to provide you with the safest and most appropriate care.

All annual wellness visits and physical examinations are completed in person. Members are required to complete an in-person wellness visit at least once each year as part of their membership.

Yes. Sol Root Health & Wellness provides a secure patient portal where you can access important information related to your care, including applicable visit information, documents, and other resources available through the portal.

The patient portal can be accessed directly through the Patient Portal link in the upper-right corner of our website.

Yes. Laboratory testing is ordered based on your individual health history, symptoms, and goals rather than using the same standard panel for every patient.

We can also provide in-house blood draws for many laboratory orders, making the process more convenient. When testing needs to be completed through an outside laboratory or specialty lab, we’ll help guide you through that process.

Sol Root Health & Wellness provides integrative primary care and wellness support across a variety of health concerns. Depending on your individual needs, this may include preventive care, acute illnesses, fatigue and energy concerns, thyroid health, hormone health, metabolic health, weight management, nutrition, digestive wellness, sleep, stress, inflammation, healthy aging, and lifestyle optimization.

When a condition requires a level of care outside the scope of the practice, we’ll help guide you toward the appropriate specialist or higher level of care.

Yes. As a licensed nurse practitioner, medications can be prescribed when clinically appropriate and within the scope of the practice.

Sol Root Health & Wellness’s philosophy is not about choosing “natural” medicine instead of conventional medicine. We take an integrative approach that may incorporate lifestyle changes, nutrition, medications, supplements, and other evidence-informed interventions based on each patient’s individual needs.

Our practice is designed for individuals and families who value a collaborative approach to their health and want to be actively involved in their care.

Because our model emphasizes prevention, lifestyle, wellness, and relationship-based primary care, there may be situations or medical conditions that require more specialized or complex management than our practice is designed to provide. When that happens, we’ll help guide you toward the appropriate level of care.

Yes! We welcome pediatric patients ages 2 and older for primary care and integrative health services.

At this time, I do not provide care for infants or infant well-child visits. For children two and older, care can include annual wellness visits, acute/sick visits, preventive care, and other primary care needs within the scope of the practice. If your child needs care beyond what Sol Root Health & Wellness provides, I am happy to help guide you to the appropriate pediatric provider or specialist.

We do not currently administer vaccines in the clinic. We take a vaccine-neutral, individualized approach and welcome patients regardless of their vaccination status. I’m happy to discuss questions or concerns you may have so you can make informed healthcare decisions for yourself or your child.

For patients who choose to receive vaccines, they can be obtained through outside vaccination providers, including the Maricopa County Department of Public Health and other appropriate community locations. Maricopa County currently provides routine childhood vaccines from birth through age 18 at its immunization clinics.

This practice is not intended to function as emergency or urgent care. If you are experiencing a medical emergency or urgent health concern, please call 911 or seek care at the nearest emergency department or urgent care facility.
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